Hotel and Catering job vacancies Clermont-Ferrand

Join the team of the Princesse Flore Hotel in Royat

Are you motivated? Passionate? Would you like to work alongside a dynamic team driven by an on-going desire to improve?

View the current job vacancies at the Princesse Flore Hotel in Royat:

Responsible for welcoming our guests, you will have a variety of duties, which may include (non-exhaustive list):

Managing guest check-in and check-out;
Billing and collecting payment for stays;
Taking hotel and restaurant bookings by telephone, email and in person;
Reviewing upcoming hotel and restaurant bookings to ensure a consistent standard of customer service;
Creating, managing and redeeming hotel and restaurant gift vouchers;
Providing a luggage assistance service (porter service) from the vehicle to the guest’s room;
Providing a valet service if the guest so wishes (valet service);
Responding to customer enquiries via email, partner websites, by telephone and in person
Providing guests with information about nearby attractions (concierge service).

In terms of the required qualifications, we are looking for a candidate who has:

An excellent appearance (dress code: black two-piece suit with a white shirt or blouse and smart shoes; hair tied back);
Very good verbal and written skills, (an impeccable command of grammar and a consistent use of formal language across all guest interactions);
Proficiency with figures and calculations;
Category B driving licence held for at least one year (compulsory for valet parking duties);
Physical ability to carry luggage/suitcases at the guest’s request (for porter duties);
Proficiency in two foreign languages is compulsory (B1 level required) to meet the regulatory requirements for our category of establishment;
Beginners are welcome (on-the-job training available for those who are motivated and quick to learn). However, knowledge of the hospitality industry and the OPERA Cloud software would be an advantage.

Finally, with regard to the working conditions for this role:

A vacancy for a 39-hour week, with overtime (between the 36^th and 39^th hour) paid as it is not taken as time off in lieu;
Shifts available from 7am to 3.18pm (morning shift), from 3pm to 11.18pm (evening shift) or day shifts (variable hours);
Seasonal fixed-term contract to be filled for the 2026 season;
The post is available from Monday 18 May 2026;
Overtime may, in exceptional circumstances, be worked in excess of the 39-hour working week, provided that time off in lieu is systematically taken before the end of the contract.

If you are interested and meet these requirements, this role offers you:

Remuneration including paid overtime (hours worked between 36 and 39 inclusive, paid at a rate of +10%) (i.e. a minimum gross monthly salary of €2,052.21);
The employer covers 100% of the midday meal consumed on-site (food benefit in kind)
The employer covers 50% of the cost of the company health insurance scheme (which offers cover above the sector average; optional for those on seasonal fixed-term contracts);
The employer covers 50% of the cost of a public transport season ticket for the journey between home and work (transport allowance)
The employer covers 100% of the cost of laundry and dry-cleaning expenses for clothes worn for work (suits & shirts/blouses);
A high-quality working environment and a supportive team;
Training provided if the candidate is a beginner.